Privacy Policy

Effective Date: 03/06/2025

1. Who We Are

Neurotrail Learning is a UK-based organisation that provides information, guidance, and professional services to families and organisations. We are committed to protecting and respecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, and protect your personal data when you use our website or access our services.

2. What Information We Collect

We may collect and process the following types of personal data:

• Personal Information You Provide:

  • Name

  • Email address

  • Phone number

  • Postal address

  • Organisation details (if applicable)

  • Any additional information you choose to provide (e.g., via contact forms, booking services, or consultations)

• Automatically Collected Information:

  • IP address

  • Browser type and version

  • Time zone setting

  • Browser plug-in types and versions

  • Operating system and platform

  • Website usage data (pages visited, duration, etc.)

3. How We Use Your Information

We use your information to:

• Provide you with information, resources, and services you request

• Respond to enquiries and communicate with you

• Deliver and manage our services for families and organisations

• Improve our website and services

• Comply with legal and regulatory obligations

• Send you updates or marketing communications (only if you have consented)

4. Legal Bases for Processing

We rely on the following legal bases for processing your personal data:

• Consent: where you have given clear permission for us to process your data

• Contract: where processing is necessary to perform a contract with you

• Legal obligation: where processing is required by law

• Legitimate interests: for purposes such as improving our services or responding to queries, where such interests are not overridden by your data protection rights

5. Sharing Your Data

We do not sell your data. We may share your data with:

• Professional advisers or subcontractors who assist in providing our services

• Technology service providers (e.g. email hosting, website analytics)

• Regulatory or legal authorities where required

All third parties are contractually obligated to keep your data secure and process it only in accordance with our instructions and applicable data protection laws.

6. Data Retention

We retain personal data only for as long as necessary for the purposes outlined in this policy or to comply with legal, regulatory, or contractual obligations. Retention periods vary depending on the type of data and purpose of processing.

7. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Correct inaccurate or incomplete data

• Request erasure of your data (in certain circumstances)

• Object to processing or request restriction

• Withdraw consent at any time (where applicable)

• Data portability (in certain cases)

• Lodge a complaint with the Information Commissioner's Office (ICO): https://ico.org.uk/

8. Data Security

We implement appropriate technical and organisational measures to protect your data from loss, misuse, unauthorised access, or disclosure.

9. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyse traffic. You can manage cookie preferences through your browser settings.

10. Links to Other Websites

Our website may contain links to third-party websites. This Privacy Policy applies only to our website, so we encourage you to read the privacy policies of any external sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:

Neurotraillearning@outlook.com